Privacy Policy

Depending on how you interact with our website, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Product preferences and enquiries
• Account information
• Information you provide when contacting customer support
• Device and browser information
• IP address and general website usage information
• Cookies and similar technologies

We only seek to collect information that is reasonably necessary to provide our services and operate our website.

We may use your information to:

• Process and fulfil orders
• Arrange shipping and delivery
• Communicate order updates
• Send appointment confirmations, reminders, reschedule updates and order status updates via WhatsApp
• Provide customer support
• Process payments through applicable payment providers
• Respond to enquiries
• Improve our website and services
• Personalise your shopping experience
• Prevent fraud and misuse
• Maintain website security
• Meet applicable legal and regulatory requirements

Where permitted, we may also use your contact information to send relevant updates, offers or marketing communications. You can opt out of marketing communications at any time.

Payments may be processed through third-party payment providers. Saroj Ensemble does not necessarily store complete payment-card information on its own systems. Payment information may be handled directly by the applicable payment provider according to its own privacy and security practices.

To fulfil your order, relevant information may be shared with shipping and logistics partners, including Shiprocket. This may include your name, address, phone number, email address and other information required to deliver your order and provide shipment tracking.

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and provide a better shopping experience.

Some cookies may be essential for the website to function, while others may be used for analytics, performance or marketing purposes. You can manage certain cookie preferences through your browser settings or available website controls.

We may use analytics and similar technologies to understand how visitors interact with our website. This information may help us understand which pages are useful, identify technical problems, improve navigation and enhance the overall customer experience.

To maintain the integrity of product reviews, we verify that a reviewer has purchased the relevant product before displaying a "Verified Purchase" badge. This involves checking your review submission against your order history. Reviews may be moderated and are subject to removal if found to violate our review guidelines.

Our website may use third-party services for functions such as:

• Payment processing
• Shipping and logistics
• Website analytics
• Customer communication, including WhatsApp Business Platform (operated by Meta), used to send appointment and order-related messages to the phone number you provide
• Email delivery
• Security
• Maps and location services
• Social media integrations

These providers may process information according to their own privacy policies.

We take reasonable measures to protect personal information from unauthorised access, alteration, disclosure or destruction. However, no internet-based service can guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business records, resolving disputes and complying with legal obligations.

The specific retention period may vary depending on the type of information and applicable requirements.

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw certain permissions or consent
• Opt out of marketing communications
• Raise concerns regarding the handling of your personal information

To make a privacy-related request, please contact Saroj Ensemble using the contact details provided on our website.

Our website is not intended to knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

Because Saroj Ensemble serves customers internationally, information may be processed or transferred across countries where our service providers operate. Where required, we take appropriate steps to handle personal information in accordance with applicable laws.

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. When changes are made, the updated version will be published on this page with a revised effective date.

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Saroj Ensemble through the contact information provided on our website.